Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
If you are unhappy with your purchase for any reason, you must contact us either by email firstname.lastname@example.org or telephone (08) 9319 8188 within 30 days of purchase. If we are satisfied with your explanation, we will either issue you a refund or a replacement.
To be eligible for a return, your item/s must have been purchased from our online store or direct from our warehouse at Unit 1/45 McCoy Street Myaree, WA.
If you require a refund or replacement, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
There are certain situations where only partial refunds are granted: (if applicable)
Any item not in its original condition, is partially used or damaged for reasons not due to our error.
Any item that is returned more than 30 days after delivery.
Refunds (if applicable)
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 12 days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at Batch@grouchandco.com.
Exchanges (if applicable)
We only replace items if they are defective or damaged or we are satisfied it is not up to the expected standard. If you need to exchange it for the same item, send us an email at Batch@grouchandco.com and send your item to: Unit 1/45 McCoy Street Myaree
To return your product, you should mail your product to: Unit 1/45 McCoy Street Myaree, WA 6154
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.