Warehouse Collection Policy

Warehouse Collection allows you to order coffee, brewing gear, merchandise and other retail products online and collect them from the Grouch & Co roastery in Myaree.

This service is separate from ordering hot takeaway drinks from our espresso bar.

Collection Location

Warehouse Collection orders can be collected from:

Grouch & Co Coffee Roasters
Unit 1, 45 McCoy Street
Myaree WA 6154
Australia

Please check our website for current collection hours before visiting. We are closed on Sundays and public holidays unless otherwise advertised.

Placing a Warehouse Collection Order

Select Warehouse Collection as your delivery method during checkout.

Please make sure your:

• name;
• email address;
• telephone number; and
• order details

are correct before completing your purchase.

An order-confirmation email means we have received your order. It does not mean your order is ready to collect.

When Your Order Will Be Ready

Please wait until you receive a Ready for Collection email or other collection notification before coming to the roastery.

Orders are generally prepared in business-day batches.

Orders placed after 2pm Monday to Friday will usually be added to the following business day’s processing batch.

Orders placed on a Saturday, Sunday or public holiday will usually be added to the next business day’s batch.

Preparation times may be affected by:

• roasting schedules;
• product availability;
• coffee grinding requests;
• public holidays;
• unusually high order volumes; or
• circumstances outside our reasonable control.

We’ll contact you if there is a significant delay or an item in your order is unavailable.

Collecting Your Order

When collecting your order, please provide:

• your order number or collection notification; and
• the name used to place the order.

We may request identification where reasonably necessary to confirm that the order is being collected by the correct person.

Please check that you have received all items before leaving the collection point.

Someone Else Collecting for You

Another person may collect your order on your behalf.

They should have:

• your order number;
• the full name used to place the order; and
• your permission to collect it.

For security reasons, we may contact you before releasing an order if we cannot reasonably verify the person collecting it.

Changes and Cancellations

Please check your order carefully before completing checkout.

Grouch & Co does not accept returns, refunds or exchanges for change of mind, including where you:

• order the wrong product;
• select the wrong bag size or quantity;
• choose the wrong grind;
• decide you do not like the coffee or roast profile; or
• no longer want or need the order.

Contact us immediately if you notice a genuine mistake in your order. We may be able to update it if preparation has not started, but changes cannot be guaranteed once coffee has been ground, packed or otherwise prepared.

This does not affect your rights under the Australian Consumer Law if a product is faulty, damaged, incorrect, unsafe, does not match its description or otherwise fails to meet a consumer guarantee.

Coffee Ground to Order

Coffee ground specifically for your order cannot be returned, exchanged or refunded because the grind does not suit your equipment.

Espresso grind settings are not one-size-fits-all. The correct grind depends on the espresso machine, basket, dose, coffee age, temperature, humidity and extraction recipe.

When you select espresso grind, we use our standard espresso setting. We cannot guarantee that this setting will be fine or coarse enough for every espresso machine.

For the best results and the ability to dial in your coffee properly, we recommend purchasing whole beans and grinding them fresh at home.

This exclusion does not apply if we supply a different grind from the one ordered, send the wrong coffee or the product otherwise fails to meet a consumer guarantee.

Uncollected Orders

We recommend collecting your order promptly after receiving your Ready for Collection notification.

Coffee is roasted fresh and will gradually change as it ages. A reduction in freshness caused by a significant delay in collection is not considered a product fault where the coffee was ready and available within the stated timeframe.

We will generally hold Warehouse Collection orders for 30 days from the date of the collection notification.

If your order has not been collected within that period, we may contact you to arrange:

• collection at another suitable time;
• delivery at your cost, where available; or
• cancellation of the order where appropriate.

Any refund or other remedy will be assessed under our Returns & Refunds Policy and the Australian Consumer Law. Products that have been ground, personalised or specially prepared may not qualify for a refund where there is no fault or other legal entitlement.

Please contact us if you cannot collect within 30 days. We would rather make another arrangement than have your coffee sitting around getting old and bitter.

Incorrect, Faulty or Damaged Products

Please let us know as soon as reasonably possible if your collected order:

• contains the wrong product;
• is incomplete;
• is damaged;
• is faulty;
• does not match its description; or
• otherwise fails to meet a consumer guarantee.

Depending on the circumstances, you may be entitled to a replacement, refund or another remedy under the Australian Consumer Law.

Our complete process is explained in our Returns & Refunds Policy.

Product Availability

Products displayed as available online may occasionally become unavailable before your order is prepared.

If this happens, we will contact you and offer an appropriate option, which may include:

• waiting for the product to become available;
• choosing a suitable alternative; or
• receiving a refund for the unavailable item.
• We will not substitute a materially different product without your agreement.

Contact Us

For Warehouse Collection enquiries:

Email: what@grouchandco.com
Telephone: (08) 9319 8188

Collection address:
Grouch & Co Coffee Roasters
Unit 1, 45 McCoy Street
Myaree WA 6154
Australia

Last updated: 5 August 2026